FAQ's

·What if I don’t know what I want/need?

No problem! Our experienced staff can help guide you in the right direction. We also offer flexible design services that give you many options to choose from. Just give us a call, or email us, and we’d be happy to help get you started.


·How do I choose the materials that would be best for my needs?

Choosing materials is one of the most important decisions on any job. While cost and durability play major roles in the deciding process, this list of resources can help explain your options:

All About SubstratesBlasted vs RoutedAll About Dimensional Lettering

You can also flip through our gallery of work. If you see something you like, let us know and we can use that as a starting point when designing your custom sign.


·How does your process work?

It all starts with an idea. We can either design something for you, or use a design you provide us. City guidelines can tell you what parameters and constraints your sign needs to be legal. Depending on the design and City regulations, we can choose materials that will work best for your sign application and budget. Once you approve a design and material list/estimate, a 50% deposit is required. This deposit is used to help purchase the materials for your sign. From there, your sign gets sent to production on our shop floor. When your sign is completed you will be notified. At this point, you may either come pick your sign up, if you have prior arrangements we can ship your sign to you, or we can set up an appointment for install. The remaining 50% balance must be paid upon sign completion


·How long does it take to build my sign?

Our general timeline is 15 to 20 working days for production. Things to take into account are:


·How is Images’ pricing competitive?

First there’s price, then there’s cost. Because we stand behind our work, we opt to use only top quality processes and materials ensuring product durability and longevity. Other sign manufacturers may be able to charge less by cutting corners, but it will end up costing you more to maintain/replace over time.


·How/when do I pay for my sign?

A 50% deposit is required to begin production on your sign. This deposit helps cover the cost of the materials to build your sign. The remaining balance is due at the time of pick up/delivery. Payments are accepted in the form of cash, check or credit.


·How long will my new sign last?

In ideal conditions your sign could sometimes last 10 years or more. There are many determining factors when it comes to how long your sign will last. Things that may alter the life of your sign are:


*for more information about materials and substrates see All About Substrates*


·What is the best way to maintain my sign?

Maintaining your sign appropriately is the best way to extend your sign’s life. Because care instructions differ from substrate to substrate, some general care guidelines include:


*for more information about materials and substrates see All About Substrates*


·Does my sign require permits?

At Images we like to do things the right way. While not every sign requires permits, it is best to check with local ordinances to determine if a permit is necessary or required. Not sure how to handle that? Images is here to help.


·Who will install my sign?

One of the services Images offers is installation. For an additional fee you can rest easy while our production staff installs your sign for you. If you’d rather do the dirty work yourself, you may simply request installation hardware with your sign, or just handle the whole thing yourself.


·What if I have specific colors I need?

We are able to paint match any colors you require. If it’s a specific Pantone or color recipe you’re looking for, we can make it happen.


·Can I re-use vinyl window graphics?

Vinyl graphics (of any kind) are a one-time use product. If you want them moved, or changed, they must be completely re-made and re-laid. If you are looking for something with more flexible options, please speak with our staff. We are always here to help!


·What type of computer files can you work with?

Due to the production process and the tools used to create your custom signage, vector art files are the most ideal file type to work with. If you only have access to non-vector files such as a JPG, there may be additional design fees incurred to re-draw the image into a vector art format.